Tour-specific rules
Cancellation terms vary by operator, activity type, option, date, and start time. The tour page and request or checkout summary are the source of truth before you commit.
Cancellation
Cancellation terms are shown before you commit.
Each bookable experience can have its own timing, provider rules, and confirmation requirements. Check the tour page and request summary before committing.
Tour-specific terms
Checkout summary
Provider confirmation
Request-only flow
If online checkout is paused, no payment is taken today. CreteUnlocked confirms the cancellation deadline before a request is sent onward as a confirmed booking or payment step.
Changes after confirmation
If a provider needs to adjust timing, pickup, weather routing, or availability after confirmation, they use the contact details confirmed in checkout or WhatsApp and support can help coordinate.
Before you commit
Review the selected date, guest count, language, pickup option, cancellation terms, and total price before sending a request or confirming payment.
If the provider cancels
If weather, sea conditions, road disruption, or provider availability cancels the experience, support helps with a new date, an alternative option, or the relevant cancellation path.
Common cancellation examples
Boat trips can depend on wind and sea conditions, transfer tours can depend on pickup coverage and minimum numbers, ticket-style experiences can depend on date capacity, and local services can set their own deposit or notice rules.