Help center

Quick answers for planning and booking.

Start with the guide for free discovery, use destinations for area planning, and open tour pages when you want current request, pickup, and booking details.

Guide browsing
Tour filters
WhatsApp request help

Finding free guide content

Use Guide for restaurants, beaches, nightlife, hidden gems, and services. Use Destinations when you want to browse by region or town.

Finding bookable experiences

Use Tours to filter by date, start time, category, location, price, and language.

Booking details

Tour pages show available options, pickup context, inclusions, and the request or checkout steps before you commit.

What happens after a request

When checkout is paused, your WhatsApp message is a request, not a confirmed booking. CreteUnlocked checks availability, pickup coverage, cancellation terms, and any guest/contact details in chat before asking you for any payment.

How fast support replies

WhatsApp is usually the fastest channel during Crete daytime hours. Exact reply time depends on provider availability, time of day, and season; email is better for screenshots, partner questions, or anything that is not urgent.

Common request examples

Boat trips may need weather and harbour confirmation, transfer tours may need hotel pickup checks, ticket-style experiences may need date capacity, and restaurant or service contacts may continue directly with the local partner.